Customer Care First
Our refund policy is designed to support verified manufacturing issues, purity concerns, and service errors with prompt review.
Eligible Refund Cases
- Manufacturing defects or workmanship issues.
- BIS purity discrepancies in eligible products.
- Incorrect or damaged delivery identified at receipt.
- Duplicate or payment processing errors.
- Approved cancellations before production begins.
Refund Process
- Report the issue within 48 hours of delivery.
- Submit the invoice, certification, and supporting photos.
- We verify the claim and communicate within 2 business days.
- Approved refunds are processed within 7–10 business days.
Non-Refundable Cases
- Customer-caused damage after acceptance.
- Modifications by third parties.
- Claims raised after 48 hours of delivery.
- Custom work already produced beyond cancellation stage.
Refund Method
Refunds are issued to the original payment source wherever possible, or by mutually agreed alternate method.