Clear Guidelines for Orders
Our cancellation and return policy is designed to be transparent and to protect both customers and artisans.
Cancellation Policy
- Ready stock orders may be cancelled before dispatch.
- Custom orders can be cancelled fully before production begins.
- Once custom production starts, refunds are subject to material and making charges.
Return Eligibility
- Manufacturing defects.
- Purity or hallmark discrepancies.
- Incorrect item delivered against order details.
Return Conditions
Returns must be requested within 48 hours of delivery, with original packaging, certificate, and invoice.
Exchange Options
Where eligible, we offer exchange value based on prevailing market rates and the condition of the returned item.
Inspection Process
Each return is inspected by our quality team to confirm eligibility before refund or exchange is approved.
Contact for Assistance
For cancellations or returns, please contact our WhatsApp concierge at +91 99513 38666 immediately.
Note: Custom-design jewellery is handled with special care. Cancellation or return requests after production may incur reasonable charges to cover material and artisan work.